Cancellation Policy
Order Cancellation Window
You can cancel your order within 24 hours of placing it. After 24 hours, if your order has been processed or shipped, cancellation may not be possible, but you can still return the item after delivery.
How to Cancel Your Order
- Log into your account and go to "My Orders"
- Click on the order you wish to cancel
- Select "Request Cancellation"
- Alternatively, contact our support team at support
Refund for Cancelled Orders
- Full refund will be issued for cancelled orders (excluding non-refundable items)
- Refunds are processed within 5-7 business days to your original payment method
- No cancellation fee is charged
- If the order has shipped, please follow the returns process instead
Non-Cancellable Orders
The following orders cannot be cancelled:
- Orders that have already shipped
- Orders with custom or personalized items
- Orders marked as final sale
Partial Cancellation
If you've ordered multiple items and wish to cancel only some, you can request a partial cancellation. Contact our support team for assistance with this process.
Order Status and Cancellation
- Processing: Order can be cancelled with full refund
- Ready to Ship: Contact support for cancellation consideration
- Shipped: Follow returns policy instead of cancellation
- Delivered: Follow returns policy for refund
Contact Us for Cancellation
Need help cancelling your order? Reach out to our support team immediately. The sooner you contact us, the higher the chances of successful cancellation.
