Refund policy
Eligibility
Returns are accepted only for items that are visibly defective or damaged upon receipt. All other sales are final.
Unboxing Video Requirement
To help us provide the best customer support and expedite your return, please record an unboxing video with a 360° view of the package and its contents upon delivery. This video serves as documentation of the condition of your item when received.
Return Process
- Contact Us Within 3 Days: Contact our support team at thebloomingnaari@gmail.com within 3 days after receiving your order.
- Submit Unboxing Video: Submit your unboxing video (with 360° view) to help us assess the issue and expedite your return.
- Wait for Assessment: Our team will review your submission and guide you through the next steps.
Refunds
Refunds will be processed only after we have received and inspected the returned item. Please note the following:
- The original shipping fee will not be refunded under any circumstances.
- Refunds are processed within 5-7 business days to your original payment method.
- All return shipping costs are the responsibility of the customer.
Non-Eligible Claims
The following will not be accepted:
- Change of mind or incorrect size ordered
- Damage caused by the customer after delivery
- Items reported as defective after 3 days of delivery
- Items without proper documentation (unboxing video)
- Items without original packaging
